FAQ's

We pride ourselves in ensuring that your plants arrive in a healthy condition, however sometimes mishaps occur. If your order has been damaged in transit, we will do our best to assist. If there is an issue with your order, please email admin@darksideofthebloom.com.au within 24 hours of receipt, and include your details along with a clear photo of the damaged plant. We will review the matter and be in contact to work out a solution.

We send out deliveries at the beginning of each week to ensure that the plant, which should arrive within 3-4 days, does not languish in transit over the weekend. If there are any changes to the date of sending the plant, we will let you know. Please note that once the plants leave our nursery, they are the responsibility of the courier. We provide a tracking number for all deliveries sent via the courier service. Please use the tracking information provided and contact the courier company directly for enquiries about the location or condition of your parcel. If they’re unable to help, please contact us with your details and let us know your concerns.

The price of each plant is listed inclusive of GST in the plant description. When you are ready to purchase, proceed to checkout and the total cost inclusive of delivery charges will be listed with payment options.